𝖈𝖗𝖚𝖘𝖍 𝖑𝖆𝖘𝖍 𝖈𝖔.

Cancellation & No-Show Policy Crush Lash Co. requires a minimum of 24 hours’ notice to cancel or reschedule an appointment. Cancellations made less than 24 hours before the scheduled appointment, including same-day cancellations, are subject to a 100% cancellation fee based on the full listed price of the scheduled service. One-Time Reschedule Courtesy As a courtesy, clients may be permitted to reschedule one late-cancelled appointment without immediately being charged the cancellation fee. The rescheduled appointment must be attended as scheduled. If the rescheduled appointment is late-cancelled or missed, the client will be responsible for 100% of the full listed service price for BOTH appointments — the original appointment and the rescheduled appointment. This courtesy applies to late cancellations only and does not waive fees for a no-show. No-Shows Appointments missed without notice are considered no-shows and will be charged 100% of the full listed service price. Holiday & Peak Appointment Policy Appointments scheduled during holidays, holiday weeks, and other designated peak booking periods require a minimum of 48 hours’ notice to cancel or reschedule. Cancellations or rescheduling requests made within 48 hours of a holiday or peak appointment are subject to a 100% cancellation fee based on the full listed service price. The one-time reschedule courtesy is not guaranteed for holiday or peak appointments. Any grace reschedule offered during these periods is at the sole discretion of Crush Lash Co. and subject to appointment availability. If a grace reschedule is approved and the rescheduled appointment is subsequently late-cancelled or missed, 100% of the full listed service price for BOTH the original and rescheduled appointments will be due. Appointment Confirmation All appointments must be confirmed at least 24 hours prior to the scheduled appointment time. Unconfirmed appointments may be subject to cancellation. Promotions & Discounts Cancellation and no-show fees are calculated using the regular listed service price. Special offers, promotional pricing, and discounts have no cash value and are only applied upon successful completion of the scheduled service. Clients who late-cancel or no-show forfeit any promotional or discounted pricing. Outstanding Fees & Future Booking All outstanding cancellation and no-show fees must be paid in full before another appointment can be scheduled. Rescheduling or booking a new appointment does not waive previously incurred fees. Each new appointment is considered a separate reservation and is subject to the cancellation policy in effect at the time of booking. Clients with repeated late cancellations, reschedules, or no-shows may be required to prepay future appointments or may be declined future booking at the discretion of Crush Lash Co.

Please arrive on time for your appointment. If you are more than 15 minutes late, your appointment may need to be shortened or rescheduled to accommodate other clients. If you're running late, please call or text as soon as possible.

Appointments missed without notice are considered no-shows and will be charged 100% of the full listed service price and may require full prepayment for future bookings.

For questions, concerns or to reschedule, please contact me via text. I aim to respond within 24 hours on business days.

• Please arrive with clean, makeup-free eyes • Avoid caffeine before your appointment to minimize eye movement • Remove contact lenses before your lash service • Avoid oil-based products around the eye area Refund & Service Satisfaction Policy Due to the time, products, and professional services provided during each appointment, Crush Lash Co. does not offer refunds on services that have already been rendered. All service sales are final. If you experience an issue with your service, please contact Crush Lash Co. within 72 hours of your appointment so the concern can be evaluated. When appropriate, a complimentary adjustment may be offered at the discretion of Crush Lash Co. The client must notify Crush Lash Co. within the 72-hour period and, when requested, provide photos or return to the studio so the service can be assessed. Complimentary adjustments are not guaranteed and are not offered for changes in personal preference, failure to follow aftercare instructions, damage caused by picking or pulling, exposure to products or circumstances known to affect retention, or normal shedding. Any approved adjustment must be completed within the timeframe provided by Crush Lash Co. and does not have a cash value or qualify for a refund or account credit. By receiving a service from Crush Lash Co., the client acknowledges and agrees that payment is for the professional service, time, and products provided and that refunds will not be issued once the service has been performed.

To ensure the best results from your lash service: • Arrive with clean, oil-free lashes (no mascara or eye makeup) • Avoid curling your lashes the day of your appointment • Shower before your appointment, as you'll need to avoid water on your lashes for 24-48 hours after • Come prepared to relax—your appointment may take 1-3 hours depending on the service